Your IT department, without the headcount.
We supply the devices, design and run the network, secure the perimeter, and answer the phone at 3 a.m. One contract covers the lot — so nothing falls between two vendors.
Everything between the wall socket and the desktop
Take the whole stack or just the parts you're missing. Every engagement is scoped and quoted to your requirement.
Device supply & lifecycle
Computers, laptops, tablets and mobiles — procured, imaged, asset-tagged, deployed, patched, and retired securely when their time is up.
PON / GPON connectivity
Fibre services designed, provisioned and monitored — including third-party ONT deployment with the PON Stick for full visibility of your own link.
Layer 2 & Layer 3 networking
Structured cabling, managed switching, VLAN segmentation, routing, link aggregation and inter-site routing that stays predictable under load.
Firewall & perimeter security
Next-generation firewall deployment, policy design, content and application control, IDS/IPS, and rule reviews that don't rot over time.
Site-to-site & remote VPN
Encrypted tunnels between branches, warehouses and outlets, plus remote-worker VPN with sane authentication and no shared passwords.
Wi-Fi design & access points
Site survey, AP placement, channel planning, roaming, guest and staff SSID separation — coverage that holds up in a full room.
Monitoring & alerting
Links, switches, servers and access points watched continuously. We usually know before you do — and often before your users notice.
Backup & disaster recovery
Scheduled backups on and off site, restore testing that actually gets done, and a recovery plan written down before you need it.
24/7 live support
Round-the-clock access to engineers on covered contracts — remote first, on-site when remote won't cut it.
Pick the level of cover you actually need
A guide to how our agreements are usually structured. Final scope, response targets and pricing are agreed with you and written into your SLA.
| Coverage | Essential | Business | Critical |
|---|---|---|---|
| Support window | Business hours | Extended hours | 24 / 7 live support |
| Remote helpdesk | Included | Included | Included, priority queue |
| On-site attendance | On request | Scheduled + on request | Priority dispatch |
| Proactive monitoring | Core links | Network + servers | Full stack with alerting |
| Patch & firmware management | Quarterly | Monthly | Managed schedule |
| Backup management | Optional | Included | Included + restore testing |
| Firewall & VPN management | Optional | Included | Included + rule review |
| Spare-unit swap | — | Optional | Included for covered assets |
| Service review | Annual | Half-yearly | Quarterly with reporting |
Every environment is different — sites, users, devices and uptime requirements all move the number. Request a quotation and we'll price it against your actual setup.
Taking over an existing network? We've done it before.
Inherited environments are normal for us — undocumented switches, unknown firewall rules, a router someone's cousin configured in 2019. We start by finding out what's actually there.
Discovery & audit
Inventory of devices, links, licences and access. We document what exists and where the risk sits.
Remediation plan
A prioritised list — what's urgent, what's a project, what can wait. Costed, so you can choose.
Transition
Credentials secured, monitoring agents deployed, backups verified, escalation paths agreed.
Steady state
Regular patching, reporting and service reviews — with the documentation kept current, not written once.
Cheaper than downtime, calmer than firefighting
Predictable cost
A contracted monthly fee instead of unbudgeted emergency invoices — and hardware refresh planned in advance.
Depth on tap
Routing, firewalling, fibre, Wi-Fi, servers and cloud in one team. You'd need several hires to match it internally.
No vendor ping-pong
We own the problem end to end, including chasing your ISP when the fault is on their side of the fibre.
Managed IT, answered
Let's scope your managed IT contract
Tell us how many sites, users and devices you have — and what keeps going wrong. We'll come back with a proposal.